Orders & Shipping
Purchasing from Public Store Padova is simple, safe, and flexible.
We offer a variety of delivery options to meet every customer's needs: from home delivery to in-store pickup.
Each order is carefully managed by our team and monitored at every stage, from confirmation to delivery.
Order Management
You don't need to create an account manually to purchase: when you place your first order, the system will automatically generate an account associated with your email address, which will store your orders, personal information, and shipping addresses. You can access your personal area at any time via the OTP you'll receive via email.
Orders are processed in Italy within 48 working hours of receipt, subject to item availability and payment.
Orders placed between Friday and Sunday will be processed starting the following Monday.
Once an order for available products is confirmed, changes cannot be made. Orders placed separately will be shipped separately.
Public Store Padova reserves the right to refuse or cancel an order at any time.
Shipping Methods - Italy
Shipments are made from Monday to Friday, excluding holidays.
At checkout you can choose from the following options:
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HOME DELIVERY
Express delivery in 24–48 hours.
Cost: EUR 7.00 for orders under EUR 200.00. FREE for orders over EUR 200.00.
You will receive the tracking number by email as soon as your order is handed over to the courier. -
COLLECTION AT AN ITALIAN POST OFFICE
Express delivery in 24–48 hours.
Cost: EUR 4.50 for orders under EUR 200.00. FREE for orders over EUR 100.00. -
PICK UP IN STORE PUBLIC STORE PADOVA
Cost: FREE
Store : Via Caterino Davila, 12, 35137 Padova PD
The time frames indicated above may be extended for Sardinia, Sicily and other islands.
International shipping
Public Store Padova ships worldwide. Delivery times vary between 3 and 5 business days.
Below you will find a list of countries served and their shipping costs.
EUROPE (free shipping over €300)
EUR 12: Austria, Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Portugal, Spain
EUR 16: Bulgaria, Czech Republic, Hungary, Poland, Romania, Slovakia
EUR 18: Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Sweden
EUR 26: Andorra, Cyprus, Malta, Norway, Slovenia
UNITED KINGDOM : EUR 18
SWITZERLAND AND LIECHTENSTEIN : EUR 18
OUTSIDE EUROPE
EUR 40: United States, Australia, New Zealand, China, Hong Kong, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Qatar, Israel, Canada
Important note: For shipments outside the European Union, any customs duties and import taxes are the responsibility of the customer.
These charges are not included in the order total and will be requested by the courier according to local regulations.
Shipment Tracking
An estimated delivery date will be provided when you order.
As soon as your order ships, you'll receive an email with your tracking number and a direct link to the courier's portal where you can track its progress.
You can always track the status of your shipment from your personal area.
Reception and complaints
We encourage you to always check the integrity of your package upon delivery. If it appears damaged or tampered with, please accept it with reservations, notifying the courier.
Signing with reservations allows you to file a claim even in the event of non-visible damage. Without reservations, we will not be able to process reports or requests for reimbursement.
Failure to deliver
By placing an order, the customer establishes a commercial relationship with Public Store Padova and undertakes to accept delivery.
If delivery is unsuccessful for reasons attributable to the recipient (e.g., incorrect or incomplete address, absence, failure to collect), the order will be returned to the sender.
In this case, shipping and return costs and, if applicable, any customs charges will be deducted from the refund.
Assistance
For any questions about shipping, delivery, or packaging, you can contact our customer service via the Contact section of the website.